Privacy Policy & GDPR Compliance

Last updated: [August 2025]

At VSKYLABS, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how it is used, and your rights under the EU General Data Protection Regulation (GDPR) and other applicable laws.

1. Who We Are

VSKYLABS is an independent aerospace simulation engineering and development developer, specializing in the development of advanced aircraft modules for the X-Plane flight simulator. We operate globally, with products distributed through our official store and partner platforms.

Contact: contact@vskylabs.com

2. Store & Payments

VSKYLABS products are available through:

The official VSKYLABS Store, powered by Sellfy (Privacy Policy), with payments processed securely through PayPal (Privacy Policy).
The X-Plane.org Store, operated by X-Plane.org (Privacy Policy). Payments on X-Plane.org are handled by their chosen payment providers in accordance with their policies.

VSKYLABS does not process or store customer payment credentials.

3. Payments and Transaction Records

VSKYLABS does not process or store your financial details (such as credit card or bank account information). These are handled securely by the payment providers used by Sellfy (PayPal) and the X-Plane.org Store.

For purchases made through the VSKYLABS Store (Sellfy/PayPal):
VSKYLABS retains basic purchase records (buyer name, email, product purchased, date, and transaction ID) as provided by PayPal/Sellfy. These records are kept only as necessary for support, billing, and legal compliance.
For purchases made through the X-Plane.org Store:
Customer data and payment processing are managed by X-Plane.org and their providers in accordance with their policies. VSKYLABS may receive sales reports containing limited order information (e.g., product purchased, date), but does not receive or store your financial details.

4. Data We Collect

VSKYLABS may collect:

Contact information you provide (such as name and email)
Purchase transaction details (see Section 3)
Messages you send when contacting VSKYLABS

5. How We Use Your Data

Your data is used only to:

Deliver purchased products
Provide customer support
Send product update notices and news (via the secured Sellfy system, with an option to unsubscribe)

6. Support Forum

The official VSKYLABS support forum is hosted at X-Plane.org (Privacy Policy). Any information you provide there is managed under X-Plane.org’s privacy policy.

7. Data Sharing & Third Parties

VSKYLABS does not sell or share your personal data with third parties, except as necessary to process your purchase (Sellfy, PayPal).

8. Data Retention

Purchase records are retained as long as required for accounting, tax, and legal compliance. Other personal data is kept only as long as necessary to provide support.

9. Your Rights

Under GDPR, you have the right to:

Access your data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent for receiving updates/news

To exercise these rights, contact: contact@vskylabs.com

10. Cookies

The VSKYLABS website, the official store (Sellfy), and the X-Plane.org Store and support forum use cookies for essential functionality and user experience. For details, please refer to their respective privacy policies:

11. Changes to This Policy

This policy may be updated from time to time. Updates will be posted on this page with a revised “last updated” date.

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