FAQ


VSKYLABS Store
Frequently Asked Questiones

Question: 
When I press the "Buy" button, I am re-directed to another site ('sellfy'). What is this site and is it safe?

Answer:
'Sellfy' is an e-commerce store platform for digital product self publishers. VSKYLABS is running an online store by using it. The customer's personal information is protected and securely transmitted using the latest SSL encryption technology.

Question: 
X-Plane 11 is planned to be released soon. Are the VSKYLABS payware models, which are currently for X-Plane 10, will be compatible with it, or will be updated to be compatible it?

Answer:
The VSKYLABS aircraft for X-Plane 10 are supposed and designed to be compatible with X-Plane 11, without any special action; just copy them into the X-Plane 11 required folder and that's it! In some cases, VSKYLABS will have to implement some modifications in some of the models, in order to get them fine tuned or utilize new features that doesn't exist in X-Plane 10. These updates are and will be totally FREE for all buyers. You can read the last VSKYLABS post regarding X-Plane 11 in here: http://www.vskylabs.com/2016/10/x-plane-11-news-flash.html

Question: 
What do I have to do in order to get a new update for the VSKYLABS add-on I've purchased?

Answer:
You will have to do absolutely nothing. VSKYLABS product updates are released as FREE UPDATES to all of its buyers (in separate for each product). An automatic delivery system will sent you an e-mail, announcing an update, and a free-download button to use. Note that VSKYLABS often add an additional aircraft to an existing package. If so, you will have it come to your doorstep automatically.

Question:
What if the add-on that I'll purchase will not work properly? 

Answer:

There is a very responsive technical support for all of the VSKYLABS products. There are several and easy contact methods that will trigger a fast and efficient help:

  • The VSKYLABS support forums, in which you can sign up and easily post any kind of technical issues for help.
  • Contact VSKYLABS support at [email protected] 
  • Leave a comment in the relevant post at http://www.vskylabs.com 

Either ways, you will get a professional and personal support for any technical issue.

Question:
If I will find out that I had purchased something that I thought to be something else...and it is not what I thought it would be...what do I do?

Answer:
In such case, don't be shy! please contact VSKYLABS support at [email protected] 
You will get a full-refund for your purchase. No harm is done :) 
In this matter, all of the VSKYLABS products have detailed screenshots, videos and information. I recommend to read the aircraft information before buying so it will be clear and straight with your expectations.


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